CAF´s Prohibited Practices Committee

CAF, aware of the negative impacts that Prohibited Practices have on social and economic development, has created the Prohibited Practices Committee (formerly Transparency Committee), which acts as an independent body and whose functions include knowing and channeling complaints related to possible Prohibited Practices in operations financed by CAF, in those in which it provides funds or in its financial activities.

CAF, based on international standards, defined the following activities as Prohibited Practices:





Is the offering, giving receiving, or asking, directly or indirectly, anything of value, to influence the actions of another people, entity or company; in order to obtain a benefit for the person or for a third person, entity or company.


Is any act, including a material omission, that is done with the intention to mislead, with the objective to obtain a financial, other benefit or to avoid an obligation.


Is harming or threatening to harm, directly or indirectly, any person, entity or company, or the property of these to influence them to act improperly.


Is an arrangement between two or more persons, entities or companies in order to achieve an illegal or improper purpose, or to influence the actions of another to act illegally or improperly.


Is destroying, falsifying, altering or concealing evidence in an investigation, or making false statements to investigators with the intent to harm an investigation; or threatening or intimidating any person to prevent it from disclosing relevant information during an investigation.


Is the use of CAF financing or resources for an improper or unauthorized purpose, committed either intentionally or negligence.

We request that you provide as much information as possible through supporting documentation to analyze the potential Prohibited Practice.

To submit complaints for possible Prohibited Practices, you should consider the following:

What information should the complaints contain?

  1. Prohibited Practice identified.
  2. Name of the CAF operation or activity related to the Prohibited Practice complaint.
  3. Name of the people or companies involved.
  4. Description of what happened as much detail as possible.
  5. Dates in which the events occurred and the place where they took place.
  6. Names of other people who may have additional information on the facts and contacts.
  7. All other supporting documentation, in case you have them.

You can download the following form to file a complaint:

Complaint Form FR-165


Channels available to file complaints

Postal mail: Submit a sealed envelope to any of the CAF offices (including the Headquarters), to the attention of the Technical Secretary of the Prohibited Practices Committee. We appreciate that you can print and use the Complaint Form.

Phone number: +58 (212) 209 2395

Meeting: You can ask for an appointment with the Secretary of the Prohibited Practices Committee.


Whistleblower protection:

The Prohibited Practices Committee ensure the confidentiality of the source and the information provided to them.

Also, consider that you have the option of making anonymous complaints and that retaliatory measures against people who file complaints or those who provide evidence or testimonies are considered a violation of CAF's Ethical Conduct Guidelines.

Know our guidelines


Data protection

The reception, storage, sending to third parties and/or any processing of complaints that contain basic or sensitive personal data will be considered "personal data processing managed by CAF", for which reason they must be carried out under the principles established in the internal regulations of CAF, which are: lawfulness, fairness and transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality.

Likewise, it is worth mentioning that CAF may transmit or communicate information on complaints to third parties with whom CAF maintains a collaboration agreement or service provision relationship, in accordance with internal regulations.

The Risk Management Department, under the function of the Data Protection Officer (DPO), will support those responsible for processing personal data within the complaints process to establish the corresponding protection and processing measures for personal data.

In addition, the DPO at CAF has an email address, where the rights of the interested parties are exercised and if they require more information in this regard, they can consult the Privacy Policy published on the Web page.

By submitting a complaint, I agree that CAF will process my personal data.